1. Introduction
Welcome to Nicolas Rossi Physiotherapy. These Terms and Conditions (‘Terms’) govern your use of my website and services. By accessing my services, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use my services.
2. Sole Trader Details
- Trading Name: Nicolas Rossi Physiotherapy
- Trader’s name: Mr Nicolas Rossi
- Business address: Room 13, Mount Lennox Business Centre, 683 Antrim Road, Belfast, BT15 4EG, United Kingdom
- Contact e-mail address: nicolas@rossi.physio
- Contact telephone number: +44(0)7468431592
- Website: https://rossi.physio and https://www.rossi.physio
- Slogan: Physio Differently®
- Logos: displaying ‘NICOLAS ROSSI‘ and ‘PHYSIO DIFFERENTLY®‘, ‘ROSSI . PHYSIO‘, and ‘RSI‘.
- Professional Registration Number (and Body): PH118349 (HCPC – Health and Care Professions Council)
3. Intellectual Property
‘Physio Differently‘ is a trademark of Nicolas Rossi, registered(®) with the UK Intellectual Property Office under Number UK00004142301. The use of this slogan, logos, or any other intellectual property of Nicolas Rossi without prior written consent is strictly prohibited.
4. Pricing
Physio Differently® consultations are all the same price and duration: £90.00 for 70 minutes (1h10min).
Self-funded patients & patients with a health insurance plan that refunds the costs paid upfront by the patient: the cost of a physiotherapy consultation is £90.00.
Patients with a health insurance policy that covers the costs without requiring patients to pay anything themselves: the rates applied are those agreed between Nicolas Rossi Physiotherapy and the health insurance provider.
As a healthcare provider, Nicolas Rossi operates under VAT Notice 701/57 and is VAT-exempt. This means that the prices for services do not include VAT, nor is VAT added to the price.
5. Appointments and Bookings
- Booking Appointments: Appointments are booked online via my designated scheduling service, provided by Trafft Platform.
- Appointment duration: A 70-minute slot is allocated to you at the time of booking. This is to allow us to discuss everything we have to discuss, for me to conduct a thorough assessment as well as deliver treatment in a relaxed manner. Please note that you pay for access to my physiotherapy expertise, not for ’70 minutes’ of my time. If the appointment runs over slightly, I am not going to charge you for those extra minutes; likewise, if we happen to be done before those 70 minutes, no refund will be made of the ‘unused allocated time’. Physio Differently® is about getting results, not about watching the clock and charging you for the time spent on the premises.
- Payment: Payment for regular appointments is taken at the time of the consultation, with either cash, card, or NFC payment accepted.
6. Cancellation and No-Show Policies
Cancellation Policy:
Life happens, and sometimes you need to make a change to an otherwise well-organised schedule. If you make these changes before the day of your appointment: no problem at all. For any change of plan happening on the day of the consultation, the following applies depending on the nature of the change:
- Cancellation: If you cancel your appointment and do not proceed to make another booking within 7 calendar days from the initially-scheduled appointment, an invoice will be sent to you for the full cost of a consultation: £90.
- Rescheduling: If you cancel your appointment and proceed to make another booking within 7 calendar days from the initially-scheduled appointment, no fee will be applied provided you attend that newly-booked consultation. Otherwise, you will be invoiced £90 for the first cancelled consultation, and another £90 do not turn up to that second consultation or cancel it on the day, totalling £180.
If, for one reason or another, I must cancel your booking, I will give you as much notice as possible. You can then rebook an appointment at your own convenience, anytime that you see available on my updated clinical schedule.
No-Show Policy:
In the event where you do not turn up to your scheduled appointment without giving me any heads up, an invoice will be sent to you for the full cost of a physiotherapy consultation (£90).
7. Consent
By booking an appointment, you explicitly consent to undergo a physiotherapy consultation with me. This includes an assessment of your condition and the provision of treatment as deemed appropriate. If you have any questions or concerns about the consultation or treatment process, please do not hesitate to contact me before your appointment on nicolas@rossi.physio. Part of my Physio Differently® approach is to ensure that you fully grasp the working diagnosis and the subsequent choice of treatment, so everything makes complete sense to you; I would never proceed without you fully understanding the rationale behind it all, for there cannot be adequate consent without adequate information.
8. Client Responsibilities
- Clients are expected to provide accurate information at the time of booking as well as during the consultation.
- Clients are expected to choose the adequate booking type with the associated adequate fee, as per the Pricing Policy detailed above.
- Clients are expected to follow my advice and exercise regimens so as to achieve the best results.
- Clients must arrive on time for their appointments: late arrivals will result in reduced session time with no fee reduction.
9. Limitations of Liability
- While I strive to provide the highest standard of care, results may vary based on individual conditions and presentations.
- I am not liable for any injuries or adverse outcomes arising from failure to follow prescribed advice or exercises.
10. Confidentiality and Data Protection
- I am committed to maintaining client confidentiality and complying with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
- I am registered with the Information Commissioner’s Office under Number ZB842050
- Personal and medical information is only be used for the provision of services and is not be shared without the client’s consent, except as required by law.
- For further details, please refer to my Privacy Policy.
11. Complaints and Feedback
Your feedback is highly valued. If you have any concerns or complaints about my services, please contact me via nicolas@rossi.physio. I would aim to reply to you within seven calendar days.
12. Changes to Terms and Conditions
I reserve the right to update these Terms and Conditions at any time. Clients will be notified of significant changes via my website or direct communication. Continued use of my services after updates indicates acceptance of the revised Terms.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom as applied in Northern Ireland. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.
14. Contact Information
If you have any questions about these Terms and Conditions, please contact me via:
- E-mail: nicolas@rossi.physio
- Telephone: +44 7468 431 592
- Business Address: Mount Lennox Business Centre, 683 Antrim Road, Belfast, BT15 4EG, United Kingdom
By using this website and accessing my services, you confirm that you have read, understood, and agreed to these Terms and Conditions.
Last updated: 15/04/2026